Tag Archives: chat reference

“Don’t Text, Don’t Chat – What Do You Do?”

If we do say so ourselves, it’s amazing how many different ways there are to contact the Carnegie Library of Pittsburgh when you have a question, and we keep expanding our repetoire all the time.  Just in case you weren’t aware of the many ways you can reach us, here’s a quick overview of our contact services.

New for 2010:  Text Messaging

Out and about?  Going crazy because you can’t remember the name of that song, or how late we’re open on Saturdays?  If you’ve got a mobile phone, we’ve got you covered.  Every weekday you can text us at 66746.  Start your question with askCLP, and keep in mind that standard messaging rates will apply.

24/7 Assistance:  AskHere PA

Can’t sleep for lack of knowledge? Fret not.  Thanks to the AskHere PA live chat service, you can speak with an information professional at any time of the day or night.

If you prefer chat and have specific questions about your Carnegie Library account, try to contact us during normal operating hours.  If, however, you have a more general request, the sky is the limit, night and noon.  Bonus:  there’s also a link to AskHere PA in the library catalog.

Old Faithful:  E-mail Reference

Based on the number of e-mail messages we receive, many of you are already hip to the vast amount of knowledge you can obtain by sending a message to info@carnegielibrary.org , but a gentle reminder never hurts.

Turnaround times can vary depending on the difficulty of the question, but we do our best to untangle your puzzles in 24-48 hours.  Don’t feel like opening up your e-mail client? Scroll down to the bottom of this page for the handy-dandy e-mail reference form.

One Ringy-Dingy:  412-622-3114

The Ready Reference staff serve as the initial point of contact for Main Library, so if you have a question and prefer to contact us by phone, you’ll want to memorize the 3114 extension.  Swift answers to simple questions are their specialty, but they’re also happy to refer you to the department that can help you best with more complicated queries.

Community Conversations

Last, but certainly not least, we have 19 library locations staffed by helpful, friendly professionals, and we would love to see you anytime during operating hours.  Stop by to read, use the internet, attend a program, or even just to talk to us about great books or current events.

As we’ve been pointing out all year, we need to see you up close and in person now more than ever as we begin our final round of Community Conversations, designed to gather input on how best to shape the future of the Carnegie Library of Pittsburgh.  These meetings will be held at the following places and times:

Saturday, September 18 | 10 am – Noon
St. Catherine of Siena Church • 1915 Broadway Avenue, 15216
Across from CLP – Beechview

Saturday, September 18 | 2 – 4 pm
Providence Family Support Center • 3113 Brighton Road, 15212
At the intersection of Brighton Rd. and Schimmer St. , near CLP-Woods Run.

Sunday, September 19 | 2 – 4 pm
CLP – Squirrel Hill
5801 Forbes Avenue, 15217

Monday, September 20 | 6 – 8 pm
CLP – Downtown & Business
612 Smithfield Street, 15222

All are welcome!  To get an advance copy of the discussion guide, click here. To print and fill out the “I Will Help” survey in advance, click here. Both files open as .PDFs.

How do you prefer to use the library? Face to face? Via chat? Over the phone? We’re committed to answering your questions regardless of what format they come in, but we’re always curious about what works best for you.

–Leigh Anne
equally enamored of face-to-face and internet communciation

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